Return Policy

Returns: 
- If you aren't satisfied with your item and would like a refund, our refund policy is 30 days from the day you receive your product. We will issue a full refund, minus the costs of shipping
- All items are guaranteed against manufacturer/workmanship defects or damage and we will refund your purchase in full
- If 30 days have passed since the receipt of your purchase, we unfortunately cannot offer you a refund or exchange

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-refundable items: 
- Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Refunds: 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds: 
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@fredandbean.ca.

Sale Items: 
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges: 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with your request at info@fredandbean.ca and send your item to: 475352 County Road 11, Amaranth, Ontario, Canada, L9V1L1.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

Shipping: 
To return your product, you should contact us at info@fredandbean.ca and mail your product to: 475352 County Road 11, Amaranth, Ontario, Canada, L9V1L1.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Please feel free to contact us at info@fredandbean.ca or call us at (647) 391-8939 with any other questions, as we want to make sure you are completely satisfied with our products and service.

Thanks from all the Freds and Beans!